Operations Analyst

About Belong\n\nWe didn't build a better property management company. We replaced the need for one.\n\nBelong is the operating system for rental homeownership. One system that runs rent, maintenance, finances, residents, and visibility end to end. Not a person juggling disconnected tools. A system that gets smarter every single day, with every home we add.\n\nWe've survived Covid, the tech crash, and the toughest capital markets cycle in a generation. We are growing fast, we are AI-first, and we are building something that has never existed before.\n\nOur 200+ Belongers are strong, curious, and unreasonably ambitious. If you want a passive role at a company that's okay with average, this is not it.\n\nThe Role\n\nThe Member Journey team owns one of the most critical moments in the Belong experience: the first time a prospective Member walks through a home.\n\nAs an Operations Analyst on this team, you own the operational flow of our tour pipeline and you make it better every week. You coordinate tour scheduling between prospective Members and Leasing Advisors, manage calendar operations across a high-volume portfolio of homes, and track pipeline activity end to end.\n\nThat is the baseline. What separates this role is what you do next: you identify what is breaking, design the fix, and build the automation that makes sure it never breaks again.\n\nThis is a process improvement and automation role sitting inside a live operation. You work with AI tools, no-code platforms, and real-time data to eliminate manual work, reduce friction, and increase the speed at which Belong brings Members home.\n\nSuccess is measured by tour completion rates, pipeline conversion, SLA compliance, and the operational improvements you ship every week.\n\nWhat You'll Own\n\nTour Pipeline Operations\n\nYou own the end-to-end scheduling operation, from first request to confirmed appointment, across a high-volume portfolio of homes. Every tour is matched, confirmed, and covered. When exceptions happen in the field, you solve them in real time without waiting for direction.\n\nProcess Improvement and Automation\n\nWhen you see the same manual step three times, you document it, design the fix, and build the automation. You are not just running the operation. You are making it faster and smarter every week. Your builds ship into production and reduce friction for every Leasing Advisor on the team.\n\nPipeline Analytics\n\nYou track scheduled, completed, canceled, and rescheduled tours to surface patterns, gaps, and opportunities. You translate raw data into decisions. You flag deviations before they become problems and bring leadership the insight they need to act.\n\nDocumentation and SOPs\n\nYou build and maintain the operational knowledge base. Processes are documented, structured, and accessible. When something changes, the SOP reflects it. The team never loses institutional knowledge because you built systems that hold it.\n\nAI System Building\n\nYou connect AI tools into no-code workflows that eliminate manual steps. You use prompt engineering to extract structured data from unstructured inputs. You experiment with new tools, evaluate their real operational value, and scale what works.