Founding Account Executive

There are billions of calls made every day which will soon be handled by AI. Today 70% of business customer support calls are outsourced to call centers and contact centers. These call centers are looking for a solution that they can build simulate, and deploy voice agents all in one platform. We are building this.

Through YC we grew at 22% week over week and went through demo day with the some of the top revenue in the batch. We already work with the largest contact centers in the world and are looking for people that want to build the future of AI phone support together.

At some point in the future, every business will answer their phone with voice AI. We are building the platform that lets them optimize these AI agents for performance.

Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production.

We’re hiring an Account Executive who can own revenue end-to-end and bring a meaningful network of buyers who run or rely on call centers.

This role is for an AE with a real book of business. You have relationships with decision makers at companies that use call centers (in-house or outsourced), especially where calls drive revenue: lead qualification, appointment booking, inbound sales, and customer operations.

You do not need to have sold this exact product category before. You do need to know the people, understand how these teams buy, and be able to run a tight enterprise sales process.

• Own a quota and full-cycle deals from first meeting through close
• Source pipeline through your network plus targeted outbound, with a focus on call center heavy operators
• Lead discovery around call flows, booking rules, transfers, QA, compliance constraints, and success metrics
• Build champions and multi-thread across Ops, Rev, CX, and technical stakeholders
• Drive a structured deal process: mutual action plans, evaluation criteria, ROI, security, and procurement
• Partner with Solutions and Customer Success to scope pilots and align on success criteria before signature
• Maintain accurate pipeline hygiene and forecasting
• Capture product feedback and market intel and loop it back to leadership

• Five or more years of closing experience (mid-market and or enterprise)
• A demonstrable book of business: relationships with operators and executives at organizations that run or heavily use call centers
• Experience selling into at least one of: insurance, home services, pay per call, BPOs, lead gen, or other high volume phone driven businesses
• Strong discovery and executive communication, you can speak outcomes, not features
• Comfortable with technical topics at a practical level (integrations, CRMs, call routing, data flows) without needing to be an engineer
• High ownership, strong follow-up, and consistent deal control

• Existing relationships with call center leaders, heads of CX, heads of sales ops, lead gen owners, or BPO leadership
• Experience with Twilio, Ringba, Five9, Genesys, NICE, Talkdesk, Dialpad, Aircall, ServiceTitan, Salesforce, HubSpot
• Prior experience selling call center services, telecom, CCaaS, dialers, QA, WFM, or lead gen products

Small team, high standards, direct access to leadership, and a product that is already proven in production. You will have real ownership over revenue and meaningful input into go-to-market.

To achieve human-level performance with voice AI agents, we need 99.9% reliability across all verticals. Building a high-performing Voice AI solution requires a combination of key elements:

1. Voice AI Infrastructure: Develop robust systems that can handle real-time conversations seamlessly.
2. API Integrations: Connect with relevant software to ensure smooth interactions.
3. LLM Testing, Simulation, and Evaluation: Validate models under various conditions to ensure accuracy.
4. Performance Monitoring: Continuously track metrics to optimize system performance.
5. Countless Other Tasks: From scaling infrastructure to managing edge cases, achieving this level of reliability is no small feat.

We’ve brought all of these elements together in one place so enterprises can integrate reliable and accurate voice AI into their offerings in minutes, not months.

• Ten minute chat to confirm fit and network
• Deep dive interview focused on deal motion and your buyer relationships
• Short practical: run a mock discovery and outline a pilot plan