Product Manager (Multiple Openings)

Post-covid, businesses have started shifting the way they communicate with customers from email to chat platforms like Slack, Microsoft Teams, and Discord. At Pylon, we are building a real-time customer operations platform to help support, success, and sales teams at places like Hightouch, Merge, and Sardine scalably meet their customers where they live.

Just like how Zendesk made email scalable in a support context, Mailchimp made email scalable in a marketing context, and Salesforce & Outreach made email scalable in a sales context, Pylon is making chat scalable across customer-facing functions.

At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Linear, Cognition (Makers of Devin), Modal Labs, Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.

We're backed by Y-Combinator, General Catalyst, and a16z, with over 1,000+ B2B companies trusting us to run their operations. In the last two years we've shipped a lot: omnichannel support, AI agents, AI assistants, knowledge management, account intelligence, and more. There's also a lot more on the horizon that we've yet to build.

We brought on our first PM, Ava O'Neill, and she's been one of the most impactful hires we've made. Now we're scaling the team further; looking for multiple PM's to join us.

What you'll do

• Own a product area end-to-end - with real business stakes
• Deeply live and breathe a single customer persona. Do whatever it takes to serve that one type of customer
• Drive a business outcome ($XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR
• Span PDE to GTM - work closely with engineering and design to ship, while working with PMM and AEs on positioning and pain points
• Talk to customers every day
• Argue with us 😊 We resolve decisions by voicing opinions and working through them. Translate the arguments into a conclusion and ship

Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person
• Very organized and hard working and fast
• At least a few years of experience

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90 and growing!

We’re building an event-driven workflow engine powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

Our tech stack: Golang, GraphQL, React, AWS.