Experience Manager

About Belong\n\nWe didn't build a better property management company. We replaced the need for one.\n\nBelong is the operating system for rental homeownership. One system that runs rent, maintenance, finances, residents, and visibility end to end. Not a person juggling disconnected tools. A system that gets smarter every single day, with every home we add.\n\nWe've survived Covid, the tech crash, and the toughest capital markets cycle in a generation. We are growing fast, we are AI-first, and we are building something that has never existed before.\n\nOur 200+ Belongers are strong, curious, and unreasonably ambitious. If you want a passive role at a company that's okay with average, this is not it.\n\nThe Role\n\nYou lead the teams responsible for the experience homeowners and residents receive after they join Belong.\n\nYou oversee Concierge, Member Support, and Home Occupancy. These teams sit at the intersection of service, operations, and trust. They influence whether residents renew, whether homeowners stay with Belong, and whether operational issues are resolved quickly and correctly.\n\nThis role exists because great experiences do not happen by accident. They come from strong operators who build clear standards, coach teams consistently, and create systems that scale.\n\nThis is not a role focused on strategy presentations or reporting from a distance. You spend time in the operation. You review conversations, coach managers, handle escalations, improve processes, and raise performance standards.\n\nSuccess is measured through member satisfaction, renewals, occupancy performance, operational efficiency, escalation quality, and the strength of the teams you build.\n\nAs Belong grows, your ability to scale service quality without scaling complexity becomes increasingly important.\n\nWhat You'll Own\n\nConcierge\n\nYou own the function responsible for maintaining the relationship between Belong, homeowners, and residents throughout occupancy.\n\nYou establish the standards that define how members experience Belong day to day. You ensure the team is proactive, accountable, and capable of building trust through consistent execution.\n\nThe quality of this function directly influences retention, member satisfaction, and long-term homeowner confidence.\n\nMember Support\n\nYou own the operation that responds when members need help.\n\nYou ensure members receive timely, accurate, and complete resolutions across every communication channel. You determine how escalations are handled, how service quality is measured, and how recurring issues are identified and addressed.\n\nYou transform member feedback into operational improvements that reduce friction and strengthen the overall experience.\n\nHome Occupancy\n\nYou own the operational lifecycle of occupied homes.\n\nThis includes renewals, move-outs, turnover execution, occupancy transitions, and the operational processes that support homeowners and residents throughout their relationship with Belong.\n\nYour decisions influence occupancy rates, homeowner returns, resident retention, and the efficiency of one of the most important economic engines inside the company.\n\nTeam Performance\n\nYou lead managers, leads, and individual contributors across multiple member-facing functions.\n\nYou create clarity around expectations, performance, accountability, and development.\n\nYou build leaders who can make decisions, coach effectively, and maintain high standards without constant oversight.\n\nOperational Scale\n\nYou continuously improve how the operation runs.\n\nYou identify bottlenecks, eliminate unnecessary work, and create systems that allow teams to deliver better outcomes as Belong grows.\n\nYou leverage AI, automation, and operational tooling to improve productivity, increase consistency, and expand the impact of every team member.