Operations Manager

About Belong\n\nWe didn't build a better property management company. We replaced the need for one.\n\nBelong is the operating system for rental homeownership. One system that runs rent, maintenance, finances, residents, and visibility end to end. Not a person juggling disconnected tools. A system that gets smarter every single day, with every home we add.\n\nWe've survived Covid, the tech crash, and the toughest capital markets cycle in a generation. We are growing fast, we are AI-first, and we are building something that has never existed before.\n\nOur 200+ Belongers are strong, curious, and unreasonably ambitious. If you want a passive role at a company that's okay with average, this is not it.\n\nThe Role\n\nYou own the two moments that define how members experience a home physically: the day they move in, and every day after.\n\nMove-ins set the tone for the entire resident relationship. Homecare determines whether homeowners trust us with their most valuable asset. Get these right and members stay. Get them wrong and no amount of great communication recovers it.\n\nThis is not an operational back-office function. Homecare and Move-ins are where Belong's promise becomes real, in a specific home, on a specific day, for a specific person. You are accountable for what that experience actually feels like.\n\nYou lead a team based in Buenos Aires, manage a network of Belong Pros across markets, and work directly with Engineering and Product to build and improve the systems behind the operation. You do not wait for someone else to bring AI to your teams. You lead it yourself.\n\nSuccess in this role is measured by CSAT, SLA compliance, move-in completion rates, escalation volume, and the quality scores of the Belong Pro network you manage. The data tells you where the operation is breaking. You decide what to do about it. \n\n\nWhat You'll Own\n\nOperational Excellence Across Homecare and Move-ins\n\nYou own end-to-end quality across both programs in all markets. Every home is clean, documented, safe, and ready at move-in. Every repair is resolved fast and right. When escalations require senior judgment, you step in, own the resolution, and close it with transparency.\n\nYou build the feedback loops that turn field data into process improvements, and you use CSAT, SLA, and quality metrics to continuously raise the bar. The standard is yours to set and yours to defend.\n\nAI-First Operations\n\nAt Belong, AI is not a feature. It is the infrastructure. You own the AI roadmap for Homecare and Move-ins: what gets automated, what stays human, and what comes next.\n\nYou work hands-on with AI tools. You build prompts, test agents, design automation workflows, and iterate until they perform. You train your Leads to adopt them, measure the impact, and scale what works. You translate operational pain points directly into product requirements without needing a translator.\n\nYou partner with Engineering and Product as a domain expert with urgency. The expectation is that you reduce manual work, increase throughput, and make the operation more intelligent over time.\n\nProgram Architecture and Scaling\n\nYou architect and scale Homecare and Move-ins operations across multiple markets. You own service delivery, quality control, KPI outcomes, and continuous improvement. You build and evolve the SOPs that set the gold standard for home quality and move-in readiness.\n\nYou manage and continuously elevate the Belong Pro network: quality scoring, performance tracking, and relationship management. The professionals who show up at a home are the face of Belong in the field. Their performance is your accountability.\n\nTeam Leadership\n\nYou lead, train, and scale a high-performing team in Buenos Aires. You set the tone, the tempo, and the bar for excellence, then raise it. You develop Leads into problem-solvers who own outcomes, not just tasks.\n\nThe culture you build inside your team shows up in how members experience their homes. The connection between the two is direct.\n\nData and Decision-Making\n\nYou design and manage dashboards with full visibility into program performance: SLA, open work orders, move-in completion rates, CSAT, and escalations. You translate raw data into decisions that move the needle on quality, speed, and homeowner satisfaction.\n\nYou identify systemic risks before they become member problems. The data is not a report you read. It is the instrument you use to run the operation.